The source of most conflict is the failure to appreciate another party’s point of view.
Furthermore, your ability to influence others is dependent on establishing a meaningful connection.
To work through conflict more effectively AND elevate your influence, try this three-step process (acronym “LUV”):
- Listen attentively to what the other party is saying — and not saying — without judgment or distractions.
- Understand their perspective. Clarify when necessary, and give them space to elaborate.
- Validate their emotions. This doesn’t mean you have to agree or relate, but it’s crucial to acknowledge their feelings. Like it or not, this is their reality, and you have to meet them where they are in order to make the most of the interaction.
The LUV technique can be used in both professional and personal settings, with work colleagues, business associates, family members and significant others.
People crave the feeling of being heard, and they will be much more likely to engage in a productive dialogue if they think you “get them.”
So, the next time you find yourself in a situation where you’re not on the same page with the other person, show them some LUV. You’ll achieve a better outcome for both of you.
